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Returns/Shortages/Damaged Goods Policy
If you are not satisfied with your purchase, you may return any unused and unopened item for a refund (not including shipping costs) within the first 30 days following your order. Please keep all original packaging; items not in their original condition are not returnable. Note: Any claims for damaged or missing items must be made within 48 hrs.
The following items are non-returnable: Food & beverages, Medicines, Special orders, Imprinted products, Dated goods.
To return an item, contact us by email: Customer Care. Please include the following information:
1. Your order number.
2. The item number of the products you wish to return.
3. How many of each product you wish to return.
4. The reason for the return. For example: Is the item defective or damaged? Was the wrong item shipped?
5. The condition of the item: opened or unopened.
We will reply by email with a return authorization number and shipping instructions for your return.
We do not accept returns at our corporate offices, please ship your return to the warehouse address included in our email reply. Apply a label to the outer box or packaging with the return authorization number and return shipping address. DO NOT write on the product's box or packaging as this will make your item non-returnable. No returns of any kind can be accepted without a return authorization number. Once our warehouse has processed your return, the refund will be applied to your credit card account.
Please allow up to 3 weeks for the processing of returned merchandise. The cost of return shipping will be deducted from any refund for refused shipments of undamaged products returned to USA Business Products LLC.
USA Business Products LLC pays return shipping only for items shipped to you in error or received damaged or defective. Any claims for damage and/or shortages must be made within 7 days of the date of shipment. USA Business Products accepts returns for 30 days from the date of order. Any unused item may be returned for credit (not including shipping charges). In order to receive credit, all products must be returned in the original packaging and including all original contents. Manufacturers' warranties vary, please consult the warranty information included with your products.
Claims for damages from shipping must be made directly with the shipper. We would be happy to assist you with any problems that you have with your order.
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