What is USA Business Products' Return Policy?

USA Business Products is pleased to offer a 30 day money-back return policy, with some restrictions.  All returns require a Return Merchandise Authorization (RMA) number which is issued by our Returns Department.  Our Customer Service Department will be happy to gather the information about your return from you and request a RMA number.

Any claims for damaged or missing items must be made within 5 business days of receiving your order from us.  We will be happy to assist you with any claims for damages directly caused by the shipping company, but please note that any damage must be noted at the time of delivery and recorded with the shipping company.

If your item is defective, it must be reported within 10 business days.  Some warranty claims may be necessary to process through the manufacturer. Please keep all original packaging; items not in their original condition are not returnable.

If you choosing to have an item re-shipped, there may be a temporary charge applied to your account for the additional shipment until the returned items are received at our warehouse.

Restocking fees may apply if you ordered an incorrect item or you cancel your order. Restocking fees are determined based upon the condition of returned merchandise, the original freight, and handling charges.

The following items are non-returnable: food and beverages, medicines, special orders, imprinted products, dated goods.

How do I request a Return Merchandise Authorization (RMA)?

To return an item you may either fill out the online Return Form or contact our Customer Service Center by telephone at 1-866-498-9828. Our Customer Service Center will then request an RMA number from our Returns Department, who will then contact you with the appropriate information and instructions for your return. 

Please have the following information ready before requesting an RMA number:
1. Your name, telephone number, and email address.
2. Your order number.
3. The date of your order.
4. The item number/SKU for the item(s) you wish to return.
5. How many of each product you wish to return.
6. The reason for the return. (Is the item defective or damaged? Was the wrong item shipped?)
7. The condition of the item.  (Opened or unopened)
8. Do you want a replacement item re-shipped?

Where do I send my return?

Returns are not accepted at our corporate offices; please ship your return to the warehouse address included in our email reply. Apply a label to the outer box or packaging with the return authorization number and return shipping address. Do not write on the product's box or packaging, as this will make your item non-returnable. No returns of any kind can be accepted without a return authorization number. Once our warehouse has processed your return, the refund will be applied to the original credit card used to place the order or your account.

Please allow up to 3 weeks for the processing of returned merchandise. The cost of return shipping will be deducted from any refund for refused shipments of undamaged products returned to USA Business Products.

USA Business Products issues return shipping call tags only for items shipped to you in error or received damaged or defective.